KEYBINO
Quantara Solutions Ltd
Terms and Conditions
Governing the Purchase of Digital Products via keybino.com
Effective Date: 1 April 2026
1. Definitions
1.1. “Company”
Quantara Solutions Ltd, a private limited company incorporated in England and Wales, Company Registration Number 17073809, registered 6 March 2026, with registered office at 20 Wenlock Road, London, N1 7GU, England, United Kingdom, operating under the trading name “Keybino”.
1.2. “Digital Product” or “Code”
A unique alphanumeric activation key, game code, prepaid voucher, platform credit, or electronic gift card sold through the Website and delivered electronically. Digital Products are non-tangible; no physical item is supplied.
1.3. “Services”
All functionality offered through the Website, including product listings, account management, order processing, and customer support.
1.4. “Supplier”
Any authorised third-party entity from which the Company lawfully procures Digital Products for resale.
1.5. “User”
Any natural person or legal entity accessing, registering on, or transacting through the Website.
1.6. “User Account”
A personal, non-transferable profile created on the Website, providing access to order history and account settings. A User Account does not hold monetary value and is not a payment account or e-wallet.
1.7. “Order”
A confirmed purchase request submitted by a User, forming a binding contract upon payment confirmation in accordance with Clause 5.2.
1.8. “Terms”
This document and all policies incorporated by reference, including the Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and AML/CTF Policy, each published at https://keybino.com.
1.9. “Website”
The online platform at https://keybino.com and all associated subdomains operated by the Company.
2. Acceptance of Terms
2.1. Awareness by Browsing
By accessing and browsing the Website, the User acknowledges that these Terms govern use of the Website and that they have had the opportunity to read them. Browsing alone does not constitute a binding contractual agreement.
2.2. Binding Agreement on Purchase
By placing an Order, the User unconditionally accepts these Terms in full and enters into a legally binding agreement with the Company. Users who do not accept these Terms must not place an Order.
2.3. Modifications
The Company may amend these Terms at any time. Revised Terms take effect upon publication. Where changes are material, the Company will provide reasonable notice to registered Users. Continued use of the Services following publication of revised Terms constitutes acceptance of the changes.
3. Eligibility
3.1. Age Requirement
The Services are available only to individuals aged 18 or above (or the age of majority in their jurisdiction, if higher). By placing an Order, the User warrants they satisfy this requirement.
3.2. Legal Capacity
Users must have full legal capacity to enter contracts. Users acting on behalf of a legal entity warrant they are duly authorised to bind that entity.
3.3. Geographic Restrictions
The Company may restrict or refuse access from jurisdictions where the sale of Digital Products is prohibited or restricted by law, or where sanctions obligations require it. Accessing the Website from a restricted jurisdiction without disclosure constitutes a breach of these Terms.
3.4. User Responsibility
Users are solely responsible for ensuring their use of the Website and Digital Products complies with all applicable laws in their jurisdiction, including import controls, licensing requirements, and platform eligibility rules.
4. User Account
4.1. Registration Accuracy
The User must provide accurate, complete, and current information at registration and maintain it in an up-to-date state. Provision of false information constitutes a breach of these Terms.
4.2. Account Security
The User is solely responsible for the confidentiality of login credentials and all activity conducted through their Account. Suspected unauthorised access must be reported immediately to [email protected].
4.3. Not a Payment Account
A User Account does not hold, store, or represent monetary value. It is not a payment account, e-money account, or wallet of any kind. No interest accrues and no funds are held in trust by the Company.
4.4. Suspension and Termination for Cause
The Company may suspend or permanently terminate a User Account without prior notice where the User has breached these Terms, fraudulent or suspicious activity is detected, or a compliance obligation requires it.
4.5. Closure of Inactive Accounts
Accounts that have been inactive for a continuous period of twenty-four (24) months or more may be subject to closure. The Company will provide not less than thirty (30) days’ written notice to the registered email address prior to closure of an inactive account, during which the User may reactivate their account.
4.6. Non-Transferability
Accounts are strictly personal and may not be transferred, sold, or shared with any third party.
5. Orders, Pricing, and Digital Delivery
5.1. Nature of Purchase
All products sold on the Website are Digital Products delivered electronically. The User acknowledges they are purchasing intangible digital goods and that no physical item will be dispatched.
5.2. Contract Formation
A binding contract is formed between the User and the Company upon the User’s receipt of an Order confirmation. The Company reserves the right to decline or cancel an Order prior to confirmation, including where a product is out of stock, a pricing error has occurred, or a compliance review requires it.
5.3. Merchant of Record — Direct Sale Model
Quantara Solutions Ltd is the sole merchant of record for all transactions processed through the Website. This is a direct buy-sell arrangement: the Company purchases Digital Products from its Suppliers and sells them directly to Users. The Company is not a marketplace or intermediary between the User and any Supplier. All sales contracts are concluded exclusively between the User and the Company.
5.4. Pricing and VAT
All prices displayed on the Website are shown in pounds sterling (GBP). The Company is not currently registered for Value Added Tax (VAT). Accordingly, no VAT is charged on any transaction, and prices shown are the total amounts payable. In the event that the Company becomes VAT-registered during the course of trading, this clause will be updated and applicable VAT will be disclosed at checkout prior to payment.
5.5. Pricing Errors
The Company is not bound by a manifestly erroneous price caused by a typographical or system error. In such cases, the Company will cancel the affected Order and issue a full refund. The User will be notified promptly.
5.6. Payment Processing
Payments are processed by authorised third-party payment service providers. The Company does not store full payment card data. Payment is subject to the terms and conditions of the relevant payment provider.
5.7. Digital Delivery
Following payment confirmation and completion of applicable fraud and compliance checks, the Code will be delivered electronically via the User Account and/or by email. Delivery is typically prompt but is not guaranteed within a specific timeframe where compliance checks are ongoing. Time of delivery is not of the essence.
5.8. Stock Availability
The Company does not guarantee the availability of any Digital Product. In the event that a product is unavailable following payment, the Company will notify the User and issue a full refund within fourteen (14) calendar days.
5.9. Right of Withdrawal — Important Notice
By completing an Order and requesting immediate electronic delivery of a Digital Product, the User expressly consents to the immediate performance of the supply of digital content and acknowledges that the statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is lost once delivery has commenced. This acknowledgement is captured at the point of purchase.
This waiver does not affect the User’s rights in respect of non-conforming digital content under the Consumer Rights Act 2015.
5.10. Third-Party Platform Terms
Digital Products are subject to end-user licence agreements of the relevant publisher, developer, or platform operator. The Company is not party to those agreements. The User is responsible for reviewing and complying with them.
5.11. No Advisory Role
The Company provides no advice on the suitability of any Digital Product for the User’s hardware, platform region, age rating compliance, or any other personal circumstance. All product information is provided for descriptive purposes only.
6. Payment Disputes
6.1. Contacting the Company First
Users are encouraged to contact the Company at [email protected] before initiating a chargeback or payment dispute with their bank or card issuer. The Company will make reasonable efforts to resolve the matter directly within five (5) business days. This clause does not limit or restrict the User’s statutory right to initiate a chargeback or dispute through their payment provider.
6.2. Abuse of the Chargeback Process
Where the Company determines that a chargeback or payment reversal has been initiated in respect of a validly delivered Digital Product without legitimate grounds, this constitutes a breach of these Terms. In such cases, the Company may suspend or terminate the User’s Account, refuse future Orders, and seek recovery of all directly attributable costs, including chargeback fees and administrative expenses, through available legal remedies.
6.3. Cooperation
The User agrees to cooperate with the Company in any dispute resolution process and to provide evidence reasonably requested, including confirmation of delivery, redemption status, or proof of alleged defect.
7. Refunds and Cancellations
Refund and cancellation rights are governed by the Company’s Refund Policy, published on the Website and incorporated herein by reference. In the event of any inconsistency between these Terms and the Refund Policy on refund-specific matters, the Refund Policy shall prevail.
8. Fraud Prevention and AML/CTF Compliance
8.1. Applicable Legislation
The Company complies with the Proceeds of Crime Act 2002, the Terrorism Act 2000, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), and all applicable UK sanctions regulations.
8.2. KYC and Enhanced Due Diligence
The Company may require identity verification (KYC) and, where applicable, Enhanced Due Diligence at any stage of the customer relationship. Failure to provide documentation within the requested timeframe may result in suspension of the transaction, denial of a refund request, or Account termination.
8.3. Transaction Monitoring
The Company employs automated and manual monitoring. Transactions triggering risk alerts may be delayed, suspended, or cancelled pending review.
8.4. Suspicious Activity Reporting
Where required by law, the Company will file a Suspicious Activity Report (SAR) with the National Crime Agency (NCA). The Company is prohibited from disclosing to the User that a SAR has been or may be filed (tipping-off prohibition, POCA 2002 s.333A).
8.5. Sanctions Screening
The Company screens Users and transactions against applicable sanctions lists. Sanctioned individuals or entities will be denied access to the Services.
8.6. Regulatory Cooperation
The Company will comply with all lawful requests from regulatory and law enforcement authorities, including disclosure of User data where required by law.
9. Intellectual Property
9.1. Ownership
All intellectual property in the Website — including the “Keybino” trading name, logos, trademarks, software, database contents, and product descriptions — is owned by Quantara Solutions Ltd or its licensors.
9.2. Limited Licence
The Company grants the User a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for lawful, personal, and non-commercial purposes.
9.3. Third-Party IP
Product names, images, and trademarks of third-party publishers and platforms are used solely for identification purposes and imply no affiliation, endorsement, or sponsorship.
10. User Responsibilities and Prohibited Conduct
10.1. General Obligation
The User must use the Website lawfully and in accordance with these Terms and all applicable laws.
10.2. Prohibited Actions
The User must not:
- engage in or facilitate fraudulent, deceptive, or unlawful conduct;
- use stolen, unauthorised, or compromised payment instruments;
- abuse the chargeback or payment dispute process (see Clause 6);
- purchase Digital Products for unauthorised commercial resale;
- provide false or misleading information during registration, checkout, or KYC;
- use automated systems, bots, or scripts to access the Website without written authorisation;
- circumvent or interfere with security or access controls;
- introduce malware, viruses, or harmful code;
- acquire Digital Products for, or on behalf of, any sanctioned person or entity;
- use the Website from a jurisdiction where access is prohibited by applicable law or sanctions.
10.3. Enforcement
Breach may result in immediate Account suspension or termination, Order cancellation, withholding of refunds where abuse is confirmed, referral to law enforcement, and/or civil proceedings.
11. Privacy and Data Protection
Personal Data is processed in accordance with the Company’s Privacy Policy, available at https://keybino.com, and in compliance with the UK GDPR and the Data Protection Act 2018.
12. Disclaimers and Limitation of Liability
12.1. As-Is Provision
The Website and Services are provided on an “as is” and “as available” basis. The Company makes no warranties, express or implied, including as to fitness for purpose, uninterrupted operation, or error-free performance.
12.2. Exclusion of Consequential Loss
To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, consequential, incidental, punitive, or special loss, including loss of profits, loss of data, or business interruption, whether arising in contract, tort, or otherwise.
12.3. Aggregate Liability Cap
Where liability cannot be excluded, the Company’s total aggregate liability to any User shall not exceed the greater of: (a) the total amount paid by that User in connection with the specific transaction giving rise to the claim; or (b) the total amount paid by that User to the Company in the twelve (12) months immediately preceding the relevant event.
12.4. Non-Excludable Rights
Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) rights under the Consumer Rights Act 2015 in respect of non-conforming digital content; or (d) any other liability that cannot be excluded by law.
12.5. Third-Party Platforms
The Company accepts no liability for the conduct, policies, or technical failures of third-party platforms on which Digital Products are redeemed.
13. Dispute Resolution and Complaints
13.1. Complaints Procedure
In the first instance, Users should contact the Company at [email protected]. The Company will endeavour to acknowledge complaints within two (2) business days and provide a substantive response within fourteen (14) calendar days.
13.2. Alternative Dispute Resolution (ADR)
Where a complaint cannot be resolved directly, the User may wish to seek independent alternative dispute resolution. The Company is not currently a member of an approved ADR scheme. However, the User may seek assistance from the Centre for Effective Dispute Resolution (CEDR) at www.cedr.com, or from Trading Standards, or from the European Consumer Centre for UK consumers with cross-border disputes, as applicable. The Company will engage constructively with any mediation process the User initiates.
13.3. Governing Law
These Terms are governed by the laws of England and Wales.
13.4. Jurisdiction
Subject to any mandatory consumer protection rules in the User’s jurisdiction of habitual residence, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms.
14. Force Majeure
The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, governmental action, pandemic, cyberattacks, third-party system failures, or disruption to communications infrastructure. In such events, the Company’s obligations are suspended for the duration of the relevant event.
15. Severability
If any provision is held invalid or unenforceable, it shall be severed and the remaining provisions continue in full force. The severed provision shall be replaced with one that most closely reflects the original intent.
16. Entire Agreement
These Terms, together with all incorporated policies and Order confirmations, constitute the entire agreement between the User and the Company and supersede all prior representations and understandings.
17. Language
These Terms are published in English. Any translated version is provided for convenience only. The English version prevails in the event of any inconsistency.
Contact Information
| Legal Name | Quantara Solutions Ltd |
| Trading Name | Keybino |
| Company Number | 17073809 |
| Registered Address | 20 Wenlock Road, London, N1 7GU, England, United Kingdom |
| Website | https://keybino.com |
| General Support | [email protected] |
| Compliance | [email protected] |
| Privacy | [email protected] |
Last Updated: 1 April 2026