KEYBINO
Quantara Solutions Ltd
Know Your Customer (KYC) Policy
Identity Verification Procedures • Risk-Based Approach
Effective Date: 1 April 2026
This Know Your Customer Policy (“Policy”) sets out the identity verification procedures applied by Quantara Solutions Ltd, trading as Keybino (“Company”), in connection with the Website at https://keybino.com. This Policy forms part of the AML/CTF Policy and Terms and Conditions.
The Company applies a risk-based approach to KYC. Not all Users or transactions require formal verification. KYC is triggered only where the Company’s risk assessment indicates it is necessary, proportionate, and appropriate under applicable law.
1. Legal Basis for KYC
KYC procedures are conducted in compliance with:
- The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017);
- The Proceeds of Crime Act 2002;
- HMRC AML/CTF guidance for relevant business sectors;
- Financial Action Task Force (FATF) Recommendations on customer due diligence.
2. When KYC Is Triggered
KYC verification may be required in the following risk-based circumstances:
- Where a transaction meets or exceeds internal monetary risk thresholds;
- Where transaction patterns present indicators of elevated financial crime risk;
- In connection with refund requests that trigger AML/CTF review thresholds;
- Where the Company has reasonable grounds to question a User’s identity or the source of funds;
- As part of periodic ongoing due diligence for established Users;
- Where required by applicable law, regulatory guidance, or a competent authority.
3. Documents Required
3.1. Proof of Identity (one of the following)
- Valid passport (photo and data page);
- UK or EU/EEA national identity card (front and back);
- Full UK photocard driving licence (front and back).
3.2. Proof of Address (one of the following, dated within the last 3 months)
- Bank or building society statement;
- Utility bill (gas, electricity, water, or fixed-line telephone);
- Official government or HMRC correspondence.
3.3. Payment Method Verification (where required)
Where verification of the payment method is required, the Company will request this through a secure, PCI DSS-compliant channel specified in the notification. Full card numbers must not be transmitted via email or any other unencrypted channel. Acceptable alternatives include a redacted bank or payment account statement confirming the transaction, or a bank-issued payment confirmation. The Company will specify the acceptable format in the verification request.
3.4. Enhanced Due Diligence (EDD) — Higher Risk Cases
- Evidence of source of funds (e.g., bank statement, payslip, or tax return);
- Evidence of source of wealth where the transaction value is significant;
- Additional documentation as determined by the Company’s risk assessment.
The Company applies data minimisation principles: only documents strictly necessary for verification are requested. Documents are processed in accordance with the Privacy Policy and retained for no longer than required by the MLR 2017.
4. Verification Process
4.1. Notification
When KYC is triggered, the User is notified via the contact details associated with their Account. The notification specifies the documents required, the secure submission channel, and the deadline for response.
4.2. Submission
Documents must be submitted via the secure channel specified in the notification. Queries may be directed to [email protected].
4.3. Processing
The Company will process submitted documents as soon as reasonably practicable, normally within five (5) business days. Processing may be conducted by the Company directly or through an authorised third-party identity verification provider engaged under a UK GDPR-compliant data processing agreement.
4.4. Outcome and Notification
The Company will notify the User of the verification outcome. Where successful, the relevant transaction or account feature will be released. Where unsuccessful or documentation is insufficient, the Company will communicate the reason and, where possible, invite resubmission of corrected documentation.
4.5. Review of Adverse Decisions
Where a User believes that a verification decision is incorrect, they may submit a written request for review to [email protected] within ten (10) business days of the decision notice. The Company will conduct a good-faith review of the decision, taking into account any additional information or documentation provided. The Company will communicate its review outcome within ten (10) business days. Where internal review cannot resolve the matter, the User may seek assistance from Trading Standards or an appropriate regulatory body.
5. Consequences of Non-Completion
Where a User fails to complete required KYC verification within the deadline:
- The relevant transaction may be cancelled;
- Account access may be restricted pending completion;
- Persistent non-completion or refusal to engage may result in Account termination.
The Company is not liable for any loss suffered as a direct result of suspension, cancellation, or termination arising from failure to complete required KYC.
6. Data Protection
All personal data collected in connection with KYC is processed in accordance with the Company’s Privacy Policy and in compliance with UK GDPR and DPA 2018. KYC records are retained for a minimum of five (5) years from the end of the customer relationship, per Regulation 40 MLR 2017, and securely deleted thereafter.
Contact Information
| Legal Name | Quantara Solutions Ltd |
| Trading Name | Keybino |
| Company Number | 17073809 |
| Registered Address | 20 Wenlock Road, London, N1 7GU, England, United Kingdom |
| Website | https://keybino.com |
| General Support | [email protected] |
| Compliance | [email protected] |
| Privacy | [email protected] |
Last Updated: 1 April 2026